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CHARLOTTE, N.C. 鈥?Duke Energy announced Thursday the company will continue toavoid shutting off electricityfor the most at-risk families through March of 2022. The announcement came just a day before Duke Energy’s limited disconnection ban was set to end.

People also ask


  • What time does Duke Energy disconnect service?

  • Duke Energy Progress disconnects services during the hours of 8 a.m. to 4 p.m. Monday through Thursday; service will not be disconnected on Friday or on the day before any day our collection offices are closed. During some extreme weather conditions Duke Energy Progress may defer disconnecting customers for nonpayment.

  • What can Duke Energy do for You?

  • Protect your home and your peace of mind. We can help with everything from setting up your home services to protection plans and warranties. Duke Energy Carolinas (DEC) offers optional, market-based products and services that are separate from the regulated services provided by DEC.

  • How many Duke Energy customers are behind on payments?

  • Duke Energy Progress reports more than 19,000 customers (1.5%) are behind at least 60 days and 44,870 (3.6%) customers are currently on payment plans. Hardy said disconnections are a last resort.

  • Does Duke Energy have EnergyWise home on weekends?

  • Also, for your convenience, EnergyWise Home will not be activated on weekends or holidays, except in the event of a system emergency. Additionally, you may choose up to two days per summer season to override EnergyWise air conditioning events. If Duke Energy Progress reduces energy used by my water heater, will I run out of hot water?

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